If you're on extended leave (parental, study, leave without pay, etc), but you're still technically employed by your VPS employer, you are still eligible for access to the JSE.
Before you go on leave
We highly recommend adding your personal email address to the JSE to ensure you can still recover your password and receive communication from the JSE while you're away.
Visit "My Account" from the JSE's menu bar:
In that page, add your personal email to the list, setting it to "home", and changing it to "primary".
I'm already on leave! And I didn't update my email address!
You might be able to access your work email through the web from https://portal.office.com/ . Try going there and logging in with your work credentials. If that works, great! You now have access to work emails (don't read them all!) and you can get the password reset email from the JSE.
That didn't work :-(
Okay, there's still something we can do. To help prevent identity theft, we need to know that this person with a personal email address is the same person who is on extended leave. With your permission, we will get in touch with your HR department to find out if they have your personal email on file, and we can get in touch with you that way. Failing that, we will ask you for your mobile number and make sure it matches the one your HR department has, and can work this out through a couple of text messages.
If you're reading this far, you'll need to get in touch with our friendly member support team at firstname.lastname@example.org to progress this matter.